Shipping policy

Everything StrangeMunkey sells is made to order. Nothing sits in a warehouse — each item is printed or embroidered by our production partners after you place your order, then shipped directly to you.

 

PRODUCTION TIME

 

Apparel (tees, long sleeves, hoodies): 2–5 business days.

Mugs and bottles: 2–7 business days.

 

You'll receive a tracking email as soon as your order leaves the production facility.

 

DELIVERY TIME

 

The estimates below are from dispatch, not from the moment you order. Add the production time above to get the full picture.

 

United Kingdom: 2–5 business days.

Europe: 5–10 business days.

United States and Canada: 5–10 business days.

Rest of world: 10–20 business days.

 

Orders with more than one item are sometimes produced in different facilities and may arrive in separate parcels on different days. There is no extra charge to you when this happens.

 

SHIPPING COSTS

 

Shipping is calculated at checkout based on where the order is going and what's in it. The total shown at checkout is what you pay us.

 

CUSTOMS, DUTIES AND IMPORT TAXES

 

Orders shipped outside the United Kingdom may be charged customs duties, import taxes or carrier handling fees when they arrive. These charges are set by the destination country, are not included in your checkout total, and are the responsibility of the customer. We have no control over the amount charged and cannot estimate it in advance.

 

If a parcel is refused or returned because import charges weren't paid, get in touch and we'll work out what can be done with that particular order.

 

DELAYS

 

Production and delivery times are estimates, not guarantees. Peak periods, customs inspections and carrier problems can add time. If your order is significantly past its estimate, contact us and we'll chase it with the carrier.

 

WRONG, DAMAGED OR FAULTY ITEMS

 

If your order arrives damaged, faulty, or isn't what you ordered, contact us within 30 days with a photo and we'll arrange a replacement or a refund. Returns and exchanges for other reasons are covered in our Refund policy.

 

QUESTIONS

 

Get in touch through the Contact page and we'll come back to you.

 

Nothing in this policy affects your statutory rights under UK consumer law.